Tom vonNovak
Moraga, CA (USA)
Role(s):
Sensei
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Startup
Location:
Moraga
Industry:
Software
Year Founded:
2007
Number Employees:
INVALID
Description:
Project: Sensei
Background
Sensei is an IBM Research software product, created as an internal tool for the purpose of normalizing the assessment of non-native English speakers’ language proficiencies. Human assessment of language skills occurs for every candidate screened for hiring into the IBM Daksh India contact center (and indeed, almost all outsourced contact centers globally). After over 10 person-years of research and development and nearly a year of in-process usage, IBM has recognized the commercial value of the Sensei technology and is taking steps to ensure its global commercialization. For this, they have proposed that Cosmos Partners create a new venture to bring the Sensei technology to market.
Market
Sensei is aimed at the Teleservices (voice contact center) segment