Shane Miller
Port Angeles, WA (USA)
Role(s):
Founder/Owner/Principal
Call Centers 24x7
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Startup
Location:
Port Angeles
Industry:
Telecommunications
Year Founded:
2002
Number Employees:
1-10 people
Business Stage:
Growth (profitable)
Entity Type:
Limited Liability Company
Description:
Call Centers 24x7® is a family-owned small business headquartered in Port Angeles, Washington. We supply businesses and professional offices with communications support services provisioned from within the United States, including: phone and telecom services and infrastructure, warehousing and order fulfillment, server monitoring, alarm monitoring and dispatch, customer service, technical support, and answering services.
We also offer Retail Order Fulfillment, which entails: (1) Client places Product into our Warehouse (2) Customer orders a Product from our Client; (3) Client gives us Customer address information; (4) We ship the Product from our warehouse to Customer; (5) We bill Client for Warehousing, Packaging and Shipping and Tracking services. We are also a Amazon-qualified Fulfillment by Amazon prep service; which does all of the above but Amazon puts their label on it when we ship it to their distribution center, before it goes to Customer.
In 2015, 90% of our business came from the CallCenter side of our business; now it is at 76% with no loss of CallCenter customers. We are growing very rapidly in the Order Fulfillment and FBA-Prep business; adding new Customers every week. These Customers are coming from the US, Australia and New Zealand.