sanjeev kumar

KOLKATA, WB (IND)
Role(s):
Founder/Owner/Principal

S. Y. TELELINKS INFOTECH PVT. LTD.

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Location: KOLKATA
Industry: Software
Year Founded: 2008
Number Employees: 1-10 people
Business Stage: Growth (profitable)
Entity Type: Incorporated Outside United States
Description: Remote Support Of Computer Remote computer support is a term given to a comprehensive array of solutions for computer software and a few basic hardware errors. It is gaining wide exposure among regular computer and internet users as a cost efficient method to keep your computer network, or an individual desktop PC in a working condition. In today world every home there is at least one computer which undergoes with some or other software problem, which is the 80% of the problem of the computer and this can be easily resolved remotely, sitting some other part of the world. Remote support has become must to have for all PC users and small businesses. An upcoming advantage of such services is the rapid response a subscriber gets which is exactly opposite to the traditional way of getting a PC repaired. Now, you don’t need to wait for weeks to get your PC back. Everything is available as well as done online at the convenience of your premises. This ensures increased company production and effectiveness. Remote support or online technical support works with the help of remote desktop connection which enables a technician to access your computer from a remote location. The technician then helps the user through basic troubleshooting techniques. Generally, the problem gets resolved within minutes. Another good aspect of online technical support services is an efficient application service management. The user gets support by Microsoft Certified Experts who use advanced system, network monitoring and management tools to resolve computer problems belonging to any level of difficulty. With a high proliferation of resources providing computer support online, choosing the best to get the most of your money is nowadays no difficult. Moreover, these support services run for 24x7 which make them superior over the task of hauling computers to any outside repair shop. Our Approach Our Call centre is selling different plans for the maintenance of computer at home or business in Australia. We have our software utilities, which we use to solve all the software related problem of the customers under different plans offered by us. We ship the CD of the software and subsequently provide valuable services to customers. We are providing our services of remote support from last 6 months and we have achieved success in providing our services. Once we provide a small service to the customers we take the online payments from the customers. For this we are planning to expand our sales to different region of the world to US and UK based customers. Web Site Designing and Search Engine Optimization In Today’s world it is highly essential to have a presence of your business on Google and to have a web site, in order to show case your products and sell them online. We use skill of our Developers to develop web site for small to mid size businesses. Even if the company is having a website there is always revisions updates or optimizations of the site on the Google to receive more presence and awareness of your product to sell in comparisons to your competitors. These services are expensive as compared to the local developers in Australia. We offer competitive prices, timely delivery and best design to the customers for making, revising or optimization of the web sites. Our Approach We have a team of Call Centre Agents and skilled Developers to grab the orders and to deliver a solution to the customers. We have a total range of 50 products and solution in website developments to offer to varied customers. Current Position We are in the business and we are doing successfully and we have done a business of around $30,600 with a return of 50%. Conclusion The two varied products that we are offering has a very good demand and good ROI. The investor will be able to exit easily after a span of 18 months.