Kenrick Brown
Sunrise, FL (USA)
Role(s):
Founder/Owner/Principal
UpOnKnowledge Inc.
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Startup
Location:
Sunrise
Industry:
Marketing/PR
Year Founded:
2009
Number Employees:
1-10 people
Description:
It is the intent of UpOnKnowledge to expand their current call center into a full-scale call center to service Colleges & Universities, corporate proxy votes, T-Mobile and DirecTV.
Over the past few years you can feel the shift in the American public from outsourcing to having jobs return home. In the call center industry it is drastically prevalent as most Americans are tired of being transferred overseas to have their problem resolved, in this multi-billion dollar industry we are striving to bring the jobs back here to America and provide what the market is asking for: quality customer service by professionals who live, work and play in United States. We have spent the past year with our pilot center and developed interactive customer service techniques that we believe will set us apart from our competitors and provide our client base with high-end customer retention.