Kathryn Davis
Baltimore, MD (USA)
Role(s):
Founder/Owner/Principal
Davis Designs
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Startup
Location:
Baltimore
Industry:
Graphic Design
Year Founded:
2008
Number Employees:
1-10 people
Description:
Customer Service
Customer service is key to success. The clients you gain and the customer service they receive from you is imperative to your success. I’ve learned from my clients that they appreciate a quick response from me all the time. I recommend that you be available to your clients by email, phone and fax at all times.
I make a special effort to respond via email to my clients within 2 hours 6 days a week. I try to return phone calls even sooner if at all possible, even if it’s only to say that you received their call and will get back to them a little later. Every client has a sphere of influence and their referral will be dependant on the customer service they receive from you at all times.
A prompt response is a good indication of solid design work and will give your client confidence in your services. If your client has a pleasurable experience with you they will happily refer you on to all the people around them. In the beginning, referrals are the quickest way to build your business on solid ground and with minimal costs.
Minimize Costs As Much As You Can
Keep your costs to a minimum as much as you can. I’ve built my business by starting out working from my home. The great thing about graphic design is the ability to do the job from the comfort of your home and this is a great way to minimize costs.
Operate on a debt free basis, paying for all your business expenses with cash. You can still use older versions of software to build solid designs without your clients ever knowing the difference, and without the constant cost of upgrading. While you are working from home, plan to meet with your clients at a local coffee shop or their place of business.
Send design proofs via email instead of printing them out on costly paper. In fact most of my business operates over email. I send invoices, proofs, contracts, and estimates via email so I don’t have to pay for the paper, ink, envelopes, and postage. There are a lot of corners you can cut in order to save money.
Founder/Owner/Principal
Davis Designs
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Service Provider
Location:
Baltimore
Description:
Customer Service
Customer service is key to success. The clients you gain and the customer service they receive from you is imperative to your success. I’ve learned from my clients that they appreciate a quick response from me all the time. I recommend that you be available to your clients by email, phone and fax at all times.
I make a special effort to respond via email to my clients within 2 hours 6 days a week. I try to return phone calls even sooner if at all possible, even if it’s only to say that you received their call and will get back to them a little later. Every client has a s
Services Provided:
- Printing/Signage
- Outsourcing