David Johnson
Newport Beach, CA (USA)
Role(s):
Founder/Owner/Principal
Customer One Group
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Startup
Location:
Newport Beach
Industry:
Consulting
Year Founded:
2012
Number Employees:
1-10 people
Business Stage:
Growth (not profitable)
Entity Type:
Limited Liability Company
Description:
Customer One Group focuses on improving dealer service quality by focusing on two things:
- -Consumer perception both before and after the sale
- -Actual dealer service quality
Manufactures are increasing pressure on car dealerships to improve monthly customer satisfaction scores, and dealerships don’t have the tools to succeed. Poor quality scores lead to increasing customer defection and loss of manufacture incentive - $40,000 per month or more.
Using both technology and a personalized white-glove service, we work directly with both the dealership and the customers to understand and score the entire purchase or service experience. We then deliver specific, actionable plans for the dealership management team to act upon and ultimately improve quality scores.