Brian Kawa

Madison, WI (USA)
Role(s):
Founder/Owner/Principal

MyOpean

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Location: Madison
Industry: Internet
Year Founded: 2011
Number Employees: 1-10 people
Business Stage: Creation/Idea
Entity Type: Not Incorporated
Description: MyOpean produces a revolutionary mobile phone application we've dubbed “KoMent”; a free, downloadable smartphone app that provides direct comment cards and feedback ability for businesses to track customer satisfaction while providing first party coupons for their participation. Our application platform allows subscribers to immediately connect to a searchable database that allows them to rate as well as leave feedback on consumer goods and services. We partner with local and national businesses to improve customer services through immediate feedback from the consumer. Working with the (URL removed) web services, KoMent subscribers feedback is loaded directly into our database, building a customer experience metrics for our business partners which tracks guest experience. Feedback from KoMents is posted as up to the minute “tweets”, tracked on the homepage of (URL removed) to improve subscriber interaction. MyOpean focuses on providing services to our business partners that are environmentally friendly, easily accessible and immediate to gain further insight into consumer experiences through the use of our mobile application, KoMent, and (URL removed). Our concept stems from our founders realization of current marketplace trends: • 24% of US subscribe to smartphones with an expected 30% increase in subscriber and device penetration in ’11; subsequently worldwide smartphone subscription is 16.9% of population • Paper comment cards do not meet environmentally friendly needs; businesses claim less than 5% feedback through this alternative • Captured consumer opinions have flooded the internet through discussion boards and rating services which rely on customers to submit feedback after their experiences; “Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.” – Bo Bennett, Year to Success • Current consumer trends show immediacy; Easy touch-screen rating system; “tweet” length feedback option on KoMyopean produces a revolutionary mobile phone application called “KoMent”; a free, downloadable smartphone app that provides direct comment cards and feedback ability for businesses to track customer satisfaction while providing first party coupons for their participation. Our application platform allows subscribers to immediately connect to a searchable database that allows them to rate as well as leave feedback on consumer goods and services. We partner with local and national businesses to improve customer services through immediate feedback from the consumer. Working with the (URL removed) web services, KoMent subscribers feedback is loaded directly into our database, building a customer experience metrics for our business partners tracking guest experience. Feedback from KoMents is posted as up to the minute “tweets”, tracked on the homepage of (URL removed) to improve subscriber interaction. MyOpean focuses on providing services to our business partners that are environmentally friendly, easily accessible and immediate to gain further insight into consumers through the use of our mobile application, KoMent, and (URL removed). Our concept stems from our founders realization of current marketplace trends: • 24% of US subscribe to smartphones with an expected 30% increase in subscriber and device penetration in ’11; subsequently worldwide smartphone subscription is 16.9% of population • Paper comment cards do not meet environmentally friendly needs; less than 5% feedback • The internet has become captured consumer opinion, “Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.” – Bo Bennett, Year to Success • Current consumer trends show immediacy; Easy touch-screen rating system; “tweet” length feedback option through KoMent Mobile App is fast and efficient • nothing like this in the marketplace to capture customer opinion • Customers are the most valuable asset to any business and the key to business success • Over 2.7 million businesses in the US; open market for turn key customer service solutions