Brad Kesel
Atlanta, GA (USA)
Role(s):
Founder/Owner/Principal
VOC Systems
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Startup
Location:
Atlanta
Industry:
Technology/Web
Year Founded:
1998
Number Employees:
1-10 people
Business Stage:
Growth (profitable)
Entity Type:
"S" Corporation
Description:
VOC Systems is a SAAS company helping hotels dramatically improve performance with real time capture and reporting of guest experiences expressed via local, free-form voicemails. Hotel service teams receive full text and audio of guest comments during the stay-- before surveys and social media-- giving unique opportunities for management teams to take corrective action and connect with valued guests while on property. World class clients experience dramatic performance improvements via on-site service recoveries, early discovery and resolution of recurring problems, and improved recognition, training and coaching of associates. Financial impact rooted in higher guest satisfaction, returns and advocacy, fewer problems, higher associate satisfaction, improved social media reviews and satisfaction surveys. Business model is high margin recurring revenue with setup fees.