A. Lombardo
Buffalo, NY (USA)
Role(s):
Founder/Owner/Principal
Eastern Credit Management
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Startup
Location:
Buffalo
Industry:
Finance
Year Founded:
2010
Number Employees:
1-10 people
Description:
Collection agency startup expected to grow into one of the most accomplished, respected agencies in the country. 50+ years of industry experience within ownership team. Owners also have established relationships with the top 10 banks and debt buyers in the US. Eastern Credit Management (ECM) is committed to providing best in class service through performance excellence and by maintaining full compliance in every aspect of our business. Customers are our most precious assets and each interaction provides the opportunity to demonstrate our commitment to an honest, ethical approach with results that exceed the expectations of our valued clients.
ECM’s business goals are focused in three core areas:
Performance – Increase market share, drive revenue and growth through performance in the upper level standings of financial portfolios among competitors.
Compliance – Full compliance with Fair Debt Collections Practices Act (FDCPA) and all applicable state laws. No dollar collected is worth a lawsuit or a consumer complaint.
Culture – Every employee is expected to uphold the high standards of ECM’s mission and core values.
Through a strong commitment to core values, ECM will “brand” the experience they intend to provide to all customers, both the internal debtors, and the external clients that ECM represents. ECM’s commitment to core values will provide a “different kind of collections experience” that will result in superior performance.
The branded experience provided by ECM combined with their industry experience, proven track record of results, and a strong commitment to ethics and compliance will set ECM apart as a leader in the collections industry.