Anand Lall
Austell, GA (USA)
Role(s):
Founder/Owner/Principal
Trakdesk
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Startup
Location:
Austell
Industry:
Technology/Web
Year Founded:
2015
Number Employees:
1-10 people
Business Stage:
Growth (not profitable)
Entity Type:
Limited Liability Partnership
Description:
Trakdesk is a SAAS customer support and helpdesk software. Hosted in the cloud and readily available, customers can literally start supporting their customers within 5 minutes of signup via various channels which includes; elastic email, twitter, facebook, SMS and customer support portal.
Packed with a variety of robust features and functions, Trakdesk has all the bells and whistles customers would need to provide exceptional customer support. Some of Trakdesk's core features include; ticketing, game mechanics, social engagement via twitter and facebook, robust automation, multi-language, SLA management, built in satisfaction surveys and many more.